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ODReurope will frequently publish useful tips written by mediators and negotiators in the form of practical and smart advice in the field of alternative dispute resolution. They are texts that codify in a simple and easy to use manner knowledge and experience of thousand of colleagues all over the world and will be yours to download for personal use, respecting intellectual property rights at all times.

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04 APR 2015
Category: Mediation Author: Petros Zourdoumis Comments: 0

Nine Top Tips for Preparing for Mediation

Source/Author/Copyright: Sylvia Mayer, Mayer on Mediation (http://smayerlaw.com/category/mayer-on-mediation)

In the world of civil litigation, mediation falls in the same category as death and taxes – it is a certainty. While every case is different, below are some “one size fits all” practical tips for preparing for mediation based on...

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28 FEB 2015
Category: Negotiation Author: Petros Zourdoumis Comments: 0

Three tips when negotiating with customer service

“The agreement you signed gave you 14 days to return the device and avoid a $175 Early Termination Fee. It’s now 18 days and I can’t waive the fee,” the customer relations person told me last Saturday. 
“But I never would have ordered it had your colleagues – two of them on two occasions – not told me it would work for me. And it doesn’t. They were wrong. And your colleague in tech support – with whom I just spoke - has ...

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22 FEB 2015
Category: Negotiation Author: Petros Zourdoumis Comments: 0

What is your negotiation style? Test it now!

Negotiation is one of the most popular electives in the MBA programme of Edinburgh Business School (Heriott-Watt University). It will take approximately 200 hours of study, but to give you a taste of the course, and to show how this MBA is relevant to the real-world skills necessary for business, you can test your ...

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25 JAN 2015
Category: Mediation Author: Petros Zourdoumis Comments: 0

Interests vs. Positions – 5 steps to identifying other sides underlying motives

The primary failure I see when parties approach a negotiation is the wholesale failure to adopt a structured approach. In doing so the parties fail to reap the benefits of a crucial step within the preparation phase, namely to consider and assess both their and the other sides’ positions and more importantly the...

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24 JAN 2015
Category: Negotiation Author: Petros Zourdoumis Comments: 0

5 Steps to Be a Better Listener

Listening is a dying art. There are truly few good listeners in the world it seems these days. We hear lots, but we listen so poorly. And, in fairness to all of us, there is far too much noise to really listen. 

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