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“The agreement you signed gave you 14 days to return the device and avoid a $175 Early Termination Fee. It’s now 18 days and I can’t waive the fee,” the customer relations person told me last Saturday.
“But I never would have ordered it had your colleagues – two of them on two occasions – not told me it would work for me. And it doesn’t. They were wrong. And your colleague in tech support – with whom I just spoke - has ...
Negotiation is one of the most popular electives in the MBA programme of Edinburgh Business School (Heriott-Watt University). It will take approximately 200 hours of study, but to give you a taste of the course, and to show how this MBA is relevant to the real-world skills necessary for business, you can test your ...
Listening is a dying art. There are truly few good listeners in the world it seems these days. We hear lots, but we listen so poorly. And, in fairness to all of us, there is far too much noise to really listen.
In any negotiation during building disputes, large sums of money can be won or lost depending on the skill of the negotiators involved.
So what makes for good negotiation? Here are a few tips:...
1. Remember, sometimes the rude person is you.
Maybe not today, but there’ve been times when you were rude. And you’re not a bad person. So next time somebody’s rude to you, remember that they’re human just like you, and ...