/// Online Dispute Resolution for Consumer Disputes – Is there a business case for it?

Online Dispute Resolution for Consumer Disputes – Is there a business case for it?

Centre for Commercial Law Studies, Queen Mary University of London

Wednesday, 4 June 2014 from 17:30 to 20:00 (BST)

London, United Kingdom

The debate will explore: 

• The business case for or against alternative dispute resolution (ADR) for consumers

• Whether businesses dealing with customer complaints are likely to use

  ADR

• The potential cost savings attributed to quicker, more efficient customer dispute resolution

• Whether ADR can lead to better customer satisfaction and retention

• The cost of online ADR and real world experiences

 https://www.eventbrite.co.uk/e/online-dispute-resolution-for-consumer-disputes-is-there-a-business-case-for-it-tickets-11581609907